Sales Lead

Lucchese•Napa, CA

21d•$20 - $23•Onsite

About The Position

The Sales Lead supports store leadership by driving sales performance, delivering an elevated luxury consumer experience, and reinforcing operational and brand standards during assigned shifts. This role acts as a key floor leader, top seller, and shift leadership partner, providing real-time coaching, operational guidance, and service leadership while modeling company values and luxury service excellence. The Sales Lead may serve as shift leader or Leader on Duty (LOD) when assigned and is responsible for supporting daily floor execution, customer experience standards, operational compliance, and team effectiveness during assigned shifts. The Sales Lead plays a critical role in executing store strategy at the floor level. This role influences team performance through leadership presence, peer coaching, operational execution, and consistent reinforcement of luxury service and brand standards.

Requirements

Demonstrated ability to achieve and exceed sales goals
Strong customer service and clienteling capability
Leadership presence and peer influence skills
Strong verbal and written communication skills
Ability to coach peers constructively
Proficiency with POS systems (NetSuite preferred)
Proficiency with Microsoft Office Suite
Ability to multitask and prioritize in a fast-paced luxury retail environment
Flexible availability including evenings, weekends, and holidays
Demonstrated leadership presence in a luxury or premium retail environment
Ability to support shift leadership responsibilities and operational execution
Strong customer de-escalation and service recovery capability
Ability to reinforce brand standards and selling behaviors through peer coaching
Strong organizational and follow-through skills
Minimum of 1–2 years of retail experience required
High School Diploma or GED required

Nice To Haves

Prior keyholder or leadership experience preferred
Luxury, premium, or specialty retail experience preferred

Responsibilities

Achieves and exceeds individual sales goals and KPIs (conversion, UPT, AUR)
Supports team sales productivity through in-the-moment coaching, selling support, and reinforcement of customer engagement behaviors
Reinforces daily business priorities set by store leadership
Assists in executing promotional strategies and events
Assists with prioritizing floor coverage and execution during assigned shifts
Reinforces accountability to daily sales goals, KPI performance, and service expectations
Delivers personalized, luxury-level client experiences
Builds long-term customer relationships and supports clienteling efforts
Addresses and resolves customer concerns professionally and supports de-escalation efforts; escalates complex or sensitive issues to store leadership as appropriate
Supports community engagement and event execution
Models elevated service recovery behaviors that reinforce the Lucchese luxury experience
Partners with store leadership to support daily operations
Shares performance insights and customer feedback
Supports onboarding of new team members
Reinforces a respectful, inclusive team environment
Clearly communicates shift priorities, sales goals, and operational expectations
Provides constructive, real-time peer feedback
Supports team huddles and daily recaps
Escalates operational or personnel concerns appropriately
Provides leadership presence and direction during assigned shifts
Communicates customer feedback, operational opportunities, and team concerns to store leadership in a timely manner
Supports inventory accuracy, stock organization, and operational execution standards
Supports loss prevention compliance and safety procedures
Maintains visual merchandising and presentation standards
Assists with product launches and seasonal transitions
Supports opening and closing procedures in alignment with company standards
Assists with operational routines including replenishment, pricing, recovery, and stockroom organization
Maintains awareness of operational procedures, safety standards, and loss prevention practices