Sales Lead

The Salvation Army Southern California•Visalia, CA

10d•Onsite

About The Position

The Sales Lead supports daily operations at The Salvation Army Adult Rehabilitation Center’s Visalia Thrift Store, helping provide customers with a strong selection, exceptional service, and a well-organized shopping experience. The role contributes to store sales and income goals, manages expenses to support profitability, and helps create a positive, mentoring environment for ARC Beneficiaries in collaboration with program staff. The Sales Lead partners with the Store Manager on store routines and assumes responsibility for day-to-day operations when the Store Manager and/or Assistant Manager is absent. Duties include supporting employees, customer and donor service, back-room processing, inventory and cash security, store safety, and work-therapy assignments for program participants. The role may involve transfer or relocation to other stores based on business needs. Pay is $18.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including carts, racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear and informative writing, editing for spelling and grammar, accurately presenting numerical data, and interpreting written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit, morale, and commitment to goals and values.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and goals.
When both the Store Manager and Assistant Manager are absent, schedule employees to ensure store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, particularly time-and-attendance compliance.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations; report safety issues and incidents immediately; and assist with required weekly store meetings and records.
Complete tasks assigned by the District Sales Manager or Command Retail Directors.
Transfer or relocate to other stores based on business needs, if required.