Sales Lead

Cole Haan•Rehoboth Beach, DE

4d•Onsite

About The Position

The Sales Lead supports the direction of all in-store activities to achieve sales and profitability targets and long-term business growth in accordance with Cole Haan’s philosophy, policies, and procedures. The role supports implementation of the store’s strategic direction and achievement of assigned objectives and projects while helping maintain a healthy team culture and store environment. The Sales Lead contributes to financial results by driving sales and key performance indicators, managing store expenses responsibly, and coaching staff to exceed goals. The role helps build and develop a positive store team, supports training, and partners promptly on performance issues. It also helps deliver extraordinary customer service, maintain visual merchandising standards, meet operational objectives for loss prevention, health, and safety, and ensure compliance with company policies and procedures.

Requirements

Must be at least 16 years of age.
Two years of retail experience.
Availability and ability to work a flexible schedule to meet retail business and consumer demands, which may include nights, weekends, and holidays based on business needs.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office, and other solutions.
Excellent verbal and written communication, delegation, follow-up, and time management skills.
Ability to accomplish multiple tasks in a fast-paced environment.
Ability to work effectively with others in a team-oriented environment and provide excellent customer service.
Ability to lift, push, and pull up to 25–50 pounds occasionally.
Ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.

Nice To Haves

Specialty and/or footwear retail experience preferred.

Responsibilities

Drive financial growth by achieving sales and key KPI goals.
Assist in controlling store expenses through responsible management of payroll, supplies, and facilities.
Coach staff to exceed individual and store goals.
Support and maintain a positive store environment by leading and developing a quality store team.
Assist with training and development.
Partner urgently on performance issues.
Deliver extraordinary customer service through the store team.
Support and maintain visual merchandising standards consistent with company expectations.
Achieve operational objectives related to loss prevention, health, and safety.
Support the team in ensuring compliance with company policies and procedures.