Sales Lead

Barnes & Noble•Naples, FL

About The Position

The Sales Lead (SL) models effective selling behaviors, promotes Paper Source products, and helps create exceptional customer experiences by sharing product knowledge with customers and the store team. The role supports achievement of sales goals, operational efficiency, and store excellence while mentoring and developing customer service associates. The Sales Lead works collaboratively with the store team to provide consistent, friendly, informed service that encourages customers to return. The position includes leading assigned Manager on Duty segments, directing store work and daily operations, supporting merchandising and replenishment, and opening and closing the building. The Sales Lead works on the selling floor and helps maintain a safe, inviting, well-stocked store while meeting company standards for customer experience, safety, asset protection, expenses, and payroll.

Requirements

Understand and deliver excellent standards of service.
Have solid operational knowledge to run the store.
Have proven experience training employees.
Have solid decision-making skills.
Demonstrate effective communication and collaborative working skills.
Be organized, manage time efficiently, and be able to prioritize and multitask in a changing work environment.
Use good judgment, remain calm when situations escalate, take responsibility for actions, and be open to feedback and personal development.
Be able to perform physical activity on the selling floor, including prolonged standing, repetitive bending, lifting, and climbing.

Responsibilities

Create memorable shopping experiences through consistent, friendly, informed customer service and model these behaviors for the store team.
Maintain a vibrant, neat, tidy, shoppable, and inviting store through visual merchandising and replenishment standards.
Use campaigns and services, including new item launches, promotions, and enterprise orders, to sell products and engage customers.
Develop employees by sharing knowledge and supporting their understanding of store functions.
Direct and manage receiving, returns, and other day-to-day processes to support efficient store operations.
Identify and communicate opportunities for continuous operational improvement to the team and pod.
Communicate and collaborate effectively with the store team, and provide honest, respectful feedback when appropriate.
Drive sales and behaviors that meet store performance targets during assigned Manager on Duty segments.
Lead merchandising and replenishment during assigned Manager on Duty periods.
Open and close the building while ensuring the safety of employees and customers.
Ensure compliance with company standards for safety, customer experience, store operations, and asset protection, including controlling shrink, expenses, and payroll.
Work on the selling floor, involving prolonged standing, repetitive bending, lifting, and climbing.