Sales Lead

AccorHotel•New York, NY

7d•Onsite

About The Position

As the Sales Lead at The Plaza Boutique & Eloise™ store, you will play a pivotal role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. The Sales Lead is responsible for driving revenue performance, leading and developing the sales team to achieve sales goals, maintaining visually compelling merchandising displays, and ensuring a seamless shopping experience across both in-store and digital channels. Your expertise in luxury retail sales and client engagement will be essential to achieving revenue and product sell-through goals while enhancing the Eloise™ and Plaza experience for guests from around the world. The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm Our online store: The Plaza & Eloise At The Plaza Shops

Requirements

Flexibility to work varied hours/days based on business needs.
Comprehensive understanding of retail dynamics
Meticulous attention to detail
Proficiency in hands-on management, inventory systems, and e-commerce portals
Effective verbal and written communication skills.
Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
Previous leadership experience in retail required.
Highly responsible, reliable, and able to thrive in a fast-paced environment.
Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
Revenue-driven mindset with a focus on results.
Ability to maintain focus on guest needs, remaining calm and courteous at all times.
On-site presence required; remote work not applicable
Strong interpersonal and problem-solving abilities.

Nice To Haves

Visual Merchandising expertise
Discern and advocate for effective practices concerning pricing strategies and sales goals
Photoshop, photography skills, and content editor skills an asset
Marketing and social media interest
E-commerce experience
Previous experience in the hotel industry
University/College degree in a related discipline preferred.

Responsibilities

Focus on clienteling and increasing average transaction value.
Supporting sales staff during business hours, including break coverage and implementation of daily and weekly boutique tasks.
Assist hotel guests, online customers, and internal departments with product and service requests.
Lead, coach, and develop the sales team, fostering a high-performance culture focused on customer service excellence and achievement of revenue goals.
Ensure the store remains clean, polished, and visually aligned with The Plaza brand by maintaining visual merchandising standards and enforcing store policies.
Fulfill BOPIS orders and assist guests with purchases across both in-store and online channels, supporting a seamless omnichannel shopping experience.
Execute monthly floor set updates and maintain accurate inventory organization to support optimal customer service.
Monitor stock levels for high-performing products and collaborate with leadership to develop exit strategies for slow-moving inventory.
Monitor and analyze sales performance and business trends to identify actionable insights that support in-store and online sales goals.
Provide cross-functional support during peak business periods, including inventory counts, stockroom operations, and guest service, in partnership with the Retail Operations Manager.