Intimissimi Sales Lead FT at its Broadway Plaza, CA - ICN2 location

ONIVERSE•Walnut Creek, CA

1d•Onsite

About The Position

The Sales Lead is a crucial role for the store, embodying a passion for client service and expertise in fashion, while representing Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork, and Goal Orientation. This role focuses on delivering superior customer service to clients, aiming to increase conversion and retention, thereby driving business revenue and fostering brand loyalty. Working collaboratively with the team and reporting to the Boutique’s Manager, the Sales Lead is responsible for developing new clients, converting walk-in traffic into Intimissimi ambassadors by generating excitement around products, offering customized fashion tips, and maintaining a high level of professionalism. The ideal candidate possesses a positive, goal-oriented, outgoing, and engaging personality, proactively engaging with clients. The Sales Lead demonstrates strong skills in client interaction to identify needs, maximize sales commissions, and serve as a mentor to teammates, consistently upholding Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, and Pragmatic.

Requirements

Eligibility to work in the US for any Employer
High School graduate or equivalent
High level standards of customer service and advanced knowledge of selling techniques
Strong verbal and written communication skills
Commitment, being self-motivated and goal oriented
Problem solving
Able to work a flexible schedule, including nights, holidays and weekends
A people person, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.
Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

Nice To Haves

3 to 4 years of Contemporary Fashion retail industry is highly preferred

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach.
Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
Manage Client Book, including follow up with clients regarding their shopping experience and potential inquiries such as product care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager.
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Support managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns.
Partner with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Support managers in maintaining the visual and housekeeping standards of the store.
Able to successfully operate our POS system, conduct email, opening and closing procedures.
Take initiative in upkeeping the cleanliness and organization of the store, including the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom.
Conduct daily cleaning tasks including dusting and cleaning shelves, furniture, fixtures and decor; cleaning doors, window glass, mirrors (exterior and interior); picking up and emptying trash cans and garbage; sweeping and mopping hard floors; wiping and sanitizing sinks, countertops, shared common areas and equipment.
Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
Provide training to new teammates which may include cross-department functions.
Potentially support New Stores Openings across the US as a team bonding opportunity.
Participate in nationwide contests within other Intimissimi locations.

Benefits

Base Salary plus monthly bonus based upon budget achievement, store volume and location.
Medical Insurance
Pet Insurance
Paid Time off
Paid Parental Leave
401(K) matching
Pre-Tax commuter benefits for transit and parking
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform