Intimissimi Sales Lead FT at its Fashion Centre at Pentagon, VA - IV89 location

ONIVERSE•Arlington, VA

1d•Onsite

About The Position

The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion, always representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation. The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week. This role also involves being a mentor for teammates and embodying Oniverse’s Key Values: Open Minded (open to learning, receptive to feedback, embracing new ideas, fostering an inclusive atmosphere, adapting to trends), Authentic (genuineness, sincerity, connecting with guests, fostering loyal relationships, supporting diversity, inclusion, and equity), Passionate (sharing excitement, promoting brand loyalty, having firsthand experience with new fashion collections), Dynamic (thriving in a fast-paced environment, embracing change, navigating busy hours, supporting visuals, assisting stock management), Team Player (believing in teamwork, collaborating effectively, fostering a positive atmosphere, mentoring new colleagues), and Pragmatic (problem-solving, finding effective solutions, balancing creativity and efficiency, following company policies).

Requirements

Eligibility to work in the US for any Employer
High School graduate or equivalent
Strong verbal and written communication skills
Commitment, being self-motivated and goal oriented
Problem solving
Able to work a flexible schedule, including nights, holidays and weekends
A people person, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience
Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

Nice To Haves

Minimum 1-2 years of experience in customer service and contemporary retail industry preferred

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach
Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
Demonstrate strong verbal and written communication
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Support managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
Partner with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
Support managers in maintaining the visual and housekeeping standards of the store
Successfully operate our POS system, conduct email, opening and closing procedures
Take the initiative of upkeeping the cleanliness in the store, including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom
Conduct daily cleaning tasks including but not limited to: Dust and clean shelves, furniture, fixtures and decor; Clean doors, window glass, mirrors (exterior and interior); Pick up and empty trash cans and garbage taking it to the dumpster as needed; Sweep and mop hard floors; Wipe and sanitize sinks, countertops, shared common areas and equipment
Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals
Provide training to new teammates which may include cross-department functions
Participate in nationwide contests within other Intimissimi locations to show our team spirit
Learn new skills daily through hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management
Share knowledge and experience with new team members

Benefits

Base Salary plus monthly bonus based upon budget achievement, store volume and location
Medical Insurance
Pet Insurance
Paid Time off
Paid Parental Leave (Must meet eligibility requirements)
401(K) matching
Pre-Tax commuter benefits for transit and parking
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform