Intimissimi Sales Lead PT at its Broadway Plaza, CA - ICN4 location

ONIVERSE • Walnut Creek, CA

1d • Onsite

About The Position

The Sales Lead is a crucial role for the store, embodying a passion for client service and expertise in fashion, while consistently representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork, and Goal Orientation. This role focuses on providing a superior level of customer service to clients, aiming to increase conversion and retention, thereby driving business revenue and inspiring brand loyalty. The Sales Lead collaborates with the team and reports to the Boutique’s Manager.

Key aspects of the role include developing new clients, converting walk-in traffic into Intimissimi ambassadors by generating excitement and desire for the product, sharing customized fashion tips, and maintaining a high level of professionalism. The position requires a positive, goal-oriented, outgoing, and engaging personality, always taking the initiative to interact with clients. Sales Leads must demonstrate a high level of skill in client interaction to identify needs and maximize sales commissions. They are also expected to mentor teammates and exemplify Oniverse’s Key Values: being Open Minded (receptive to learning, feedback, new ideas, and diverse needs), Authentic (genuine, sincere, and building loyal relationships), Passionate (sharing excitement for new collections and building brand loyalty), Dynamic (thriving in fast-paced environments, adapting to change, and supporting various store operations), Team Player (collaborating effectively, fostering a positive atmosphere, and mentoring new colleagues), and Pragmatic (problem-solving with practicality and resourcefulness while adhering to company policies).

Requirements

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• High level standards of customer service and advanced knowledge of selling techniques.
• Strong verbal and written communication skills.
• Commitment, being self-motivated and goal oriented.
• Problem solving.
• Able to work a flexible schedule, including nights, holidays and weekends.
• A people person, genuinely enjoying an environment of fun music and building connections with guests for the best shopping experience.
• Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.).

Nice To Haves

• 3 to 4 years of Contemporary Fashion retail industry is highly preferred.

Responsibilities

• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Demonstrate strong verbal and written communication.
• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions.
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager.
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
• Support managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns.
• Partner with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Support managers in maintaining the visual and housekeeping standards of the store.
• Successfully operate our POS system, conduct email, opening and closing procedures.
• Take the initiative of upkeeping the cleanliness in the store, including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom.
• Conduct daily cleaning tasks including but not limited to: Dust and clean shelves, furniture, fixtures and decor; Clean doors, window glass, mirrors (exterior and interior); Pick up and empty trash cans and garbage taking it to the dumpster as needed; Sweep and mop hard floors; Wipe and sanitize sinks, countertops, shared common areas and equipment.
• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
• Provide training to new teammates which may include cross-department functions.
• Participate in nationwide contests within other Intimissimi locations.

Benefits

• Base Salary plus monthly bonus based upon budget achievement, store volume and location.
• Paid Time off
• Paid Sick Time
• 401(K) matching
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees