Intimissimi Sales Lead PT at its Galleria of Roseville, CA - IFX1 location

ONIVERSE • Roseville, CA

1d • Onsite

About The Position

The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion, always representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation. The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week. As a mentor for teammates, the Sales Lead always demonstrates Oniverse’s Key Values: Open Minded (open to learning, receiving guidance and feedback, embracing new ideas, receptive to customer feedback, approaching challenges with willingness to explore innovative solutions, understanding diverse needs, fostering an inclusive atmosphere, actively engaging with guests, adapting to trends), Authentic (genuineness and sincerity, authentically connecting with guests, sharing passion for the brand, fostering loyal relationships, supporting a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity), Passionate (sharing excitement, promoting brand loyalty, having firsthand experience with new fashion collections, building brand loyalty, ensuring a memorable experience), Dynamic (thriving in a fast-paced environment, embracing change and adaptability, navigating busy hours, responding to inquiries, supporting visuals updates, assisting with stock management, contributing to a seamless shopping experience), Team Player (believing in teamwork, collaborating effectively, fostering a positive and cooperative atmosphere, lending a helping hand, being a mentor, creating a unified and motivated network), and Pragmatic (approaching challenges with practicality and resourcefulness, finding effective solutions, balancing creativity and efficiency, following company policies and procedures).

Requirements

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• High level standards of customer service and advanced knowledge of selling techniques
• Strong verbal and written communication skills
• Commitment, being self-motivated and goal oriented
• Problem solving
• Able to work a flexible schedule, including nights, holidays and weekends
• A people person, working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with guests for the best shopping experience
• Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

Nice To Haves

• 3 to 4 years of Contemporary Fashion retail industry is highly preferred

Responsibilities

• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Demonstrate strong verbal and written communication
• Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Support managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
• Partner with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
• Support managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, conduct email, opening and closing procedures
• Take the initiative of upkeeping the cleanliness in the store, including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom
• Conduct daily cleaning tasks including but not limited to: Dust and clean shelves, furniture, fixtures and decor; Clean doors, window glass, mirrors (exterior and interior); Pick up and empty trash cans and garbage taking it to the dumpster as needed; Sweep and mop hard floors; Wipe and sanitize sinks, countertops, shared common areas and equipment
• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals
• Provide training to new teammates which may include cross-department functions

Benefits

• Base Salary plus monthly bonus based upon budget achievement, store volume and location
• Paid Time off
• Paid Sick Time
• 401(K) matching
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees