Sales Lead

Barnes & Noble•Somerville, MA

7d•Onsite

About The Position

The Sales Lead models effective selling behaviors and provides an exceptional customer experience by sharing product knowledge with customers and the store team. The role helps lead the team and manage the store to support sales goals, operational efficiency, and excellence. The Sales Lead mentors and supports customer service associates, helping them develop the expertise needed for successful careers at Paper Source, and collaborates with the store team to encourage customer satisfaction and repeat visits. The Sales Lead creates welcoming, memorable shopping experiences; maintains visual merchandising, replenishment, and store presentation standards; and uses campaigns, promotions, launches, and enterprise orders to engage customers and drive sales. The role supports employee development, directs day-to-day store operations, identifies process improvements, communicates feedback, and drives results during assigned Manager on Duty periods. Responsibilities also include opening and closing the building, protecting the safety of employees and customers, and following company standards for customer experience, store operations, asset protection, shrink, expenses, and payroll. The position works on the selling floor and involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing. The starting hourly rate is $17.00. Benefits vary according to scheduled hours and location. Employees scheduled under 20 hours per week receive an employee discount, EAP, and sick pay. Employees scheduled 20–29.99 hours receive those benefits plus paid time off, including paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. Employees scheduled 30 or more hours receive those benefits plus medical, dental, and vision coverage, healthcare and dependent care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location and state regulations.

Requirements

Understand and deliver excellent service standards.
Have solid operational knowledge to run the store.
Have proven experience training employees.
Demonstrate solid decision-making skills.
Communicate effectively and work collaboratively.
Prioritize customer experience.
Communicate feedback effectively and work collaboratively with and through others.
Delegate effectively and support results through observation and development of the store team.
Be curious and develop knowledge of the industry, products, markets, and current cultural trends.
Enjoy working with people and value them; demonstrate a can-do attitude and teamwork.
Be well organized, manage time efficiently, and shift priorities and multitask in a changing work environment.
Use good judgment, remain calm when situations escalate, take responsibility for actions, and be open to feedback and self-development.

Responsibilities

Create memorable shopping experiences through consistent, friendly, informed service.
Maintain store presentation by executing visual merchandising and replenishment standards and keeping the store neat, tidy, shoppable, and inviting.
Use product launches, promotions, enterprise orders, and other campaigns and services to sell and engage with customers.
Develop employees by sharing knowledge and supporting their understanding of store functions.
Direct store work and manage receiving, returns, and other daily processes efficiently; understand shrink and expense issues while running the store.
Identify operational improvement opportunities and share them with the team to improve the experience for customers and employees.
Communicate and collaborate effectively with the store team.
Give honest and respectful feedback to the store team when appropriate.
Drive sales and behaviors that meet store performance targets during assigned Manager on Duty segments.
Lead merchandising and replenishment during assigned Manager on Duty periods.
Open and close the building while ensuring the safety of employees and customers.
Ensure compliance with company standards for safety, customer experience, store operations, and asset protection, including controlling shrink, expenses, and payroll.
Work on the selling floor, including prolonged standing, repetitive bending, lifting, and climbing.