Sales Lead - Pico

The Salvation Army•Los Angeles, CA

20h

About The Position

The Sales Lead helps provide customers with a strong selection, exceptional service, and well-organized stores in support of The Salvation Army’s spiritual, social, and rehabilitation programs. The role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. It also supports a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program, including implementing Work Therapy Assignments in partnership with program staff. The Sales Lead partners with the Store Manager in daily store operations and assumes responsibility for day-to-day operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent. The role supports sales and profitability goals, employee scheduling and development, customer and donor satisfaction, back-room processing, beneficiary supervision, store security, and safety compliance. The position may be transferred or relocated to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively in challenging situations, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear and informative writing, editing for spelling and grammar, accurately presenting numerical data, and reading and interpreting written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit, morale, and commitment to established goals, values, and objectives.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent.
Discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and established goals.
When the Store Manager and Assistant Manager are absent, schedule store employees to provide appropriate coverage in the store and donation center.
Coordinate daily morning and shift-change team meetings.
Coach, train, and develop store employees.
Process paperwork in accordance with Review Standards, with particular attention to Time and Attendance compliance.
Promote customer and donor satisfaction through excellent service and positive community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring Back Room Processors/Warehouse Associates work effectively and efficiently toward daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logging, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Maintain safety measures consistent with ARC policy and governmental regulations, and immediately report safety issues and incidents.
Assist the Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
Complete other tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.