Sales Lead

Barnes & Noble•Naperville, IL

3d•Onsite

About The Position

The Sales Lead models effective selling behaviors and delivers an exceptional customer experience by sharing product knowledge with customers and team members. The role helps lead and manage the store to achieve sales goals, operational efficiency, and excellence. The Sales Lead mentors and supports customer service associates, develops their store expertise, and works collaboratively with the store team to provide an experience that encourages customers to return. The position works on the selling floor and performs physical activities including prolonged standing, repetitive bending, lifting, and climbing. It includes serving as Manager on Duty during assigned segments, opening and closing the building, and supporting safe, compliant store operations.

Requirements

Understand and deliver excellent service standards.
Continue to develop knowledge of products, the market, and current cultural trends.
Have solid operational knowledge sufficient to run the store.
Have proven experience training employees.
Demonstrate solid decision-making skills.
Communicate effectively and work collaboratively.
Prioritize the customer experience and communicate feedback effectively.
Work collaboratively through others, delegate effectively, and support team development through observation.
Be curious and develop deep industry knowledge.
Enjoy working with and valuing people; demonstrate a can-do attitude and be a team player.
Be well organized, manage time efficiently, and shift priorities and multitask in a changing environment.
Use good judgment, remain calm when situations escalate, take responsibility for actions, and be receptive to feedback and development.

Responsibilities

Create memorable shopping experiences through consistent, friendly, informed service.
Maintain a vibrant, neat, tidy, shoppable, and inviting store through visual merchandising and replenishment standards.
Use campaigns and services, including new item launches, promotions, and enterprise orders, to sell and engage customers.
Develop employees by sharing knowledge and supporting their understanding of store areas.
Direct store work and manage receiving, returns, and daily processes efficiently.
Understand and address shrink and expenses while running the store.
Identify and communicate opportunities to improve operations and the experience for customers and employees.
Communicate and collaborate effectively with the store team and provide honest, respectful feedback when appropriate.
Drive sales and behaviors that meet store performance targets during assigned Manager on Duty segments.
Lead merchandising and replenishment during assigned Manager on Duty periods.
Open and close the building while ensuring employee and customer safety.
Ensure compliance with company standards for safety, customer experience, store operations, and asset protection, including shrink, expense, and payroll controls.