Sales Lead

The Salvation Army Southern California•Wahiawa, HI

7d•Onsite

About The Position

The Salvation Army is seeking a Sales Lead to provide customers with the best selection, exceptional service, and well-organized stores to support their spiritual, social, and rehabilitation programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The Sales Lead will also create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff, and implement positive and effective Work Therapy Assignments (WTA) to help Beneficiaries improve.

Requirements

High School Diploma or equivalent.
Minimum of one-year previous retail experience.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.
Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.
Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability.
Schedules Store Employees to ensure appropriate coverage in store and donation center in the absence of the Store Manager and Assistant Manager.
Coordinates daily morning and shift change team meetings.
Provides coaching, training, and development to the Store Employees.
Ensures high levels of Customer and Donor satisfaction through excellent service.
Develops strategies to improve service to maximize the customer experience.
Supports Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
Responsible for the protection and security of store currency, inventory, and property in the absence of the Store Manager and Assistant Manager.
Ensures building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations.
Reports safety issues and incidents immediately.
Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.