Part-Time Sales Lead (Keyholder) - Famous Footwear

Caleres • Orlando, FL

8d • Onsite

About The Position

The Sales Lead at Famous Footwear helps deliver a welcoming, engaging shoe-store experience and supports a positive, inclusive in-store culture. The role combines customer service and sales with team encouragement, coaching, and store operations. The Sales Lead helps customers find shoes that fit their needs, shares product and trend knowledge, and supports associates in providing consistent customer experiences.

The role also helps maintain store standards and operational processes, including pricing, inventory, cleanliness, organization, and opening and closing. The Sales Lead follows company policies, supports goals set by the store manager, and may take on other responsibilities as needed to meet business needs.

Requirements

• High school diploma or GED preferred.
• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience, or relevant management experience in lieu.
• Previous experience working on a team and motivating others to accomplish a goal.
• Ability to manage multiple tasks and communicate direction set by the store manager.
• Demonstrated ability to mentor and train associates on selling and operational processes.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Basic computer skills.
• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Interest in shoes, footwear styles, and trends.
• Experience sharing product or trend knowledge with customers and store teammates.

Responsibilities

• Encourage teammates through integrity, drive, and a caring, collaborative approach; support coaching on customer-connection selling behaviors.
• Take accountability for sales goals and help drive store performance.
• Support retail operations, including pricing, inventory, store cleanliness and organization, and opening and closing.
• Follow company policies and use available colleagues and resources to complete tasks.
• Represent Famous Footwear’s culture and provide attentive, high-quality customer service.
• Promote an inclusive and respectful environment and support fellow associates.
• Help customers identify suitable styles and recommend shoes that meet their needs and fit.
• Mentor and train associates on selling and operational processes.
• Manage multiple tasks and communicate the direction set by the store manager.
• Perform other responsibilities as needed to meet business needs.

Benefits

• 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Relaxed dress code and a supportive small-team environment.
• Dayforce Wallet access to earned pay without fees.
• Transfer opportunities among more than 850 store locations.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow into corporate roles.
• Employee Assistance Programs offering emotional support, work-life solutions, legal guidance, and financial resources.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED