About The Position

As a Sales Lead at Ann Taylor Factory, you are a key team member who supports and models excellent customer experiences. You focus on delivering personalized service and providing guidance and support to associates, directly affecting both customer and associate experiences. You will collaborate with the Store Manager to learn store functions and be prepared to step into the manager role when needed. The role includes representing the brand, helping develop an engaged team, supporting an inclusive store environment, and maintaining high visual and operational standards with a focus on customers. You will use tools and technology to support a customer-focused and profitable business, coach associates in the moment, share ideas with the team, communicate company priorities and promotions, and help provide a seamless omnichannel shopping experience.

Requirements

  • Technology proficiency and ability to operate a point-of-sale system.
  • Enjoys communicating and coaching.
  • Flexible availability, including evenings, weekends, and holidays.
  • Takes initiative in making thoughtful decisions.
  • Ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

  • Six months of retail sales experience (preferred).
  • Management experience (preferred).

Responsibilities

  • Represent the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment where associates feel welcome and engaged.
  • Uphold visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
  • Provide in-the-moment feedback and coaching to help associates deliver strong customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed about company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
  • Step into the role of manager when needed.

Benefits

  • 401(k) plan.
  • Merchandise discounts, plus eligibility for discounts at sister brands.
  • Professional development and opportunities for advancement across brands.
  • Community impact through philanthropic partnerships.
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