Sales Lead

Cole Haan•Pearl, MS

12d

About The Position

The Sales Lead supports the direction of in-store activities to achieve sales and profitability targets and promote long-term business growth in accordance with company philosophy, policies, and procedures. The role supports implementation of the store’s strategic direction and completion of objectives and projects assigned by Cole Haan, while maintaining a healthy team culture and store environment. The Sales Lead helps drive financial performance, develop and support the store team, deliver extraordinary customer service, maintain visual merchandising standards, and achieve operational objectives. The position also supports compliance with company policies, loss prevention requirements, and health and safety practices.

Requirements

Related field experience preferred.
Must be at least 16 years of age.
Must be available and able to work a flexible schedule to meet retail business demands, potentially including nights, weekends, and holidays.
Independent work ethic, time management skills, and personal accountability.
Knowledge of sales-driving, customer service, merchandising, inventory control, and loss prevention.
Demonstrated ability to lead a team in coordinating operational tasks.
Ability to coordinate and manage a team accomplishing multiple tasks in a fast-paced environment.
Knowledge of coaching and training.
Demonstrated ability to support a team-oriented environment.
Ability to communicate effectively in verbal and written English.
Computer skills, including POS systems and Microsoft Office.
Ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.
Ability to lift, push, and pull up to 25–50 pounds occasionally.

Responsibilities

Drive financial growth by achieving sales and key performance indicator goals.
Assist in controlling store expenses through responsible management of payroll, supplies, and facilities.
Coach staff to exceed individual and store goals.
Support and maintain a positive store environment by leading and developing a quality store team.
Assist with training and development.
Partner urgently on performance issues.
Deliver extraordinary customer service through the store team.
Support and maintain visual merchandising standards consistent with company expectations.
Achieve operational objectives related to loss prevention, health, and safety.
Support the team in ensuring compliance with company policies and procedures.
Coordinate team operational tasks, including receiving shipments and maintaining store cleanliness, and participate in those tasks when additional support is needed.
Hold store keys and regularly participate in store opening and closing functions.