Sales Integrity & Compliance Training Partner

Sunrun•Lehi, UT

About The Position

Sunrun, America's #1 home solar and battery company, is seeking a Sales Integrity and Compliance Training Partner. This role is responsible for leading the development, implementation, and enforcement of all compliance-related learning across the company, with a primary focus on the Sales organization. The position acts as the central authority ensuring all Sunrun training is legally sound, audit-ready, and strategically aligned with regulatory requirements. The individual will partner with leadership to foster a culture of integrity throughout the organization.

Requirements

7-10 years of experience in compliance, legal, or high-stakes training oversight (preferably in a regulated industry like solar, fintech, or healthcare).
Expertise in Content Governance: Proven experience drafting policies and translating them into training modules that pass strict legal/compliance scrutiny.
Proven Record of Accountability: Experience managing complex projects that require coordination between Legal, People, and Leadership to enforce disciplinary or corrective actions.
Analytical Rigor: Ability to analyze 3rd-party complaint data, audit results, and regulatory trends to identify gaps and prioritize training interventions.
Resilience: Ability to thrive in a fast-paced environment where regulatory requirements and business needs are constantly evolving.
Demonstrate proficiency in utilizing AI tools to enhance productivity and streamline workflows, or possess the agility and "growth mindset" to rapidly master new AI technologies as they are integrated into Sunrun’s operations.

Responsibilities

Acts as the primary gatekeeper and governing body for all compliance training in partnership with Legal and People.
Centralizes ownership of the compliance curriculum to develop a proactive, specialized program integrated across the LMS, learning tools, knowledge resources, and corrective channels.
Leads the new Sales Integrity Program, identifying "hot spots" from customer complaints and converting them into actionable training modules.
Oversees the Sales Escalation Accountability Track Management process, including temporary deactivation of sales tools and mandatory re-enrollment in RunX Learning for Sales Ethics, Business Code of Conduct, Market Certification, and Solar Foundations.
Partners with Leaders, the People Team, and the Legal Team to administer a rigorous accountability model, including documented coaching sessions, field ride-alongs, and official acknowledgement sign-offs.
Oversees the application of Commission Clawbacks in cases of validated financial damage to customers and manages tiered incentive impacts based on misconduct severity.
Partners with leadership to drive employee and leader accountability for 100% adherence to core compliance training and verification call (VC) audits for flagged reps.
Maintains meticulous records for employee files.
Serves as the lead liaison between the Legal/Compliance Department, Employee Relations, and Sales Operations to ensure compliance standards are consistently met across the sales lifecycle.
Drives the future state of the program by automating manual tasks via the RunX Service Hub, including automated commission clawbacks, audit initiation, and dashboard reporting for leaders.