Sales Host

Mattamy Homes • Ottawa, ON

11d • Onsite

About The Position

Mattamy Homes is a forward-thinking homebuilder known for thoughtfully planned communities, built on a foundation of great people. The company fosters an optimistic, hardworking, and supportive environment where team members learn and grow, striving to create a positive impact in the homebuilding industry. Mattamy encourages a culture where opinions are valued, contributions count, and employees are part of an environmentally-conscious, action-oriented organization. The Sales Office Host role is crucial for providing the Best Homeowner Experience, acting as the first point of contact for prospective homebuyers visiting sales centres or model homes. This position is responsible for creating a welcoming, professional, and engaging environment, while also supporting the sales team through administrative, coordination, and customer service activities. The Sales Office Host plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

Requirements

• High school diploma required; post‑secondary education in business administration, real estate, or a related field is considered an asset
• Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners
• Excellent verbal and written communication skills
• Highly organized with strong time management and attention to detail
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems
• Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times
• Must be available to work in‑person, including weekends (Saturday/Sunday)
• Valid driver’s license and access to a vehicle required to support travel between communities and the Sales Centres as required

Nice To Haves

• Experience with JD Edwards and/or DynaMX platforms

Responsibilities

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate
• Maintain a clean, organized, and presentation-ready sales office and model home at all times
• Offer refreshments and ensure visitors feel comfortable and attended to
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic
• Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral
• Answer and direct incoming calls and emails in a timely and professional manner
• Schedule appointments and assist with coordination of client meetings, tours, and events
• Support community events, launches, and special promotions as required
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed
• Follow all company policies, health and safety requirements, and procedures

Benefits

• Opportunity to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED