Sales Floor Team Member
About The Position
Goodwill of the Finger Lakes is hiring a Sales Floor Team Member to help keep its retail stores welcoming, organized, and stocked while providing outstanding customer service. The position supports the organization’s mission of elevating people, community, and planet by helping create positive shopping experiences and supporting community programs and services. The role is based in a retail store. Team members may occasionally work outdoors while receiving donations and may spend time in a warehouse-like donation processing area. The schedule may vary based on business needs, and open, flexible availability is preferred. Willingness to work evenings, weekends, and holidays is required. Goodwill describes its workplace as supportive and values-driven, emphasizing teamwork, respect, growth, and its BLUE values. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional customer service.
- Willingness to learn new skills and contribute to a positive workplace culture.
- Willingness to work evenings, weekends, and holidays.
Nice To Haves
- High school diploma or GED.
- Previous retail or customer service experience.
- Open and flexible availability.
Responsibilities
- Stock the sales floor with newly processed merchandise, fitting room returns, and new goods.
- Merchandise and organize products to create an appealing shopping experience.
- Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale.
- Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation.
- Greet customers warmly and assist them with locating and selecting merchandise.
- Address customer questions and concerns courteously and respectfully, seeking leadership support when needed.
- Operate the cash register, accurately process transactions, and properly package merchandise.
- Promote Goodwill's Round-Up Program.
- Maintain an accurate cash drawer and follow cash-handling procedures.
- Keep the sales floor, displays, work areas, and facilities clean, safe, and organized.
- Cross-train in other store functions and perform additional duties as assigned.
- Work collaboratively to help customers have a positive shopping experience.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
