Sales Floor Team Member
About The Position
As a Sales Floor Team Member, you’ll play an important role in keeping our stores welcoming, organized, and fully stocked while providing outstanding customer service. Your work helps support programs and services that strengthen our community and create opportunities for the people we serve. We are looking for individuals who enjoy interacting with people and creating a welcoming environment, demonstrate professionalism and respect in every customer interaction, take pride in providing excellent service and supporting our mission, and work collaboratively to ensure customers have a positive shopping experience.
Requirements
- High school diploma or GED preferred
- Previous retail or customer service experience preferred, but not required
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Commitment to providing exceptional customer service
- Willingness to learn new skills and contribute to a positive workplace culture
- Open and flexible availability preferred
- Willingness to work evenings, weekends, and holidays is required
Responsibilities
- Efficiently stock the sales floor with newly processed merchandise, fitting room returns, and new goods
- Merchandise and organize products to create an appealing shopping experience
- Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale
- Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation
- Greet customers warmly and enthusiastically, providing assistance with locating and selecting merchandise
- Address customer questions and concerns in a courteous and respectful manner, seeking support from leadership when needed
- Operate the cash register, accurately process transactions, and properly package merchandise
- Promote Goodwill's Round-Up Program
- Maintain an accurate cash drawer and follow all cash-handling procedures
- Keep the sales floor, displays, work areas, and facilities clean, safe, and organized
- Crosstrain in other store functions and perform additional duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
