Sales Floor Supervisor

The Salvation Army USA Central Territory•Quincy, IL

9d•Onsite

About The Position

At The Salvation Army Family Store, every sale helps change lives. When you join our team, you become part of a mission-driven organization dedicated to meeting human needs, restoring hope, and strengthening communities. We are seeking a Sales Floor Supervisor who is passionate about people, retail excellence, and making a meaningful difference through their work. As the Sales Floor Supervisor, you will provide daily leadership for sales floor operations, support staff and volunteers, and help create an exceptional shopping experience for every customer. This is an ideal opportunity for an experienced retail professional who enjoys coaching others, driving results, and contributing to a greater mission.

Requirements

High school diploma or equivalent required
Minimum two (2) years of retail, customer service, or thrift store experience required
Experience with cash handling and point of sale systems
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed

Nice To Haves

Previous supervisory, lead, or management experience in a retail environment preferred
Strong leadership skills with the ability to train, motivate, develop, and supervise employees and volunteers
Excellent customer service, communication, and relationship-building activities
Knowledge of retail operations, including merchandising, inventory management, cash handling, and retail systems
Strong organizational, prioritization, and delegation skills with the ability to manage multiple responsibilities effectively
Sound problem-solving and decision-making abilities in a fast-paced environment, with strong attention to detail
Dependable, professional, and results-oriented, with a commitment to the mission, values, and standards of The Salvation Army

Responsibilities

Lead and oversee daily sales floor operations to ensure an efficient, organized, and customer-focused environment
Recruit, train, schedule, and develop sales floor team members and volunteers
Provide coaching, performance feedback, and accountability to maintain high standards of service and productivity
Supervise checkout operations, ensuring accurate cash handling, register compliance, and a clean, welcoming front-end area
Maintain a safe, clean, and organized sales floor, including oversight of common areas, restrooms, and store entryways
Execute merchandising plans that create visually appealing displays and support seasonal and promotional initiatives
Monitor inventory flow and product rotation, ensuring merchandise is well-stocked, properly presented, and processed according to guidelines
Partner with store leadership to achieve sales, productivity, and operational goals
Coordinate volunteer and community service worker activities, including training, assignments, and supervision
Ensure outstanding customer service by addressing customer questions, concerns, and feedback professionally
Assist with opening and closing procedures, cash reconciliation, and store security
Promote safety, loss prevention, and compliance with organizational policies and procedures
Communicate expectations, updates, and operational priorities clearly to team members and volunteers
Foster a positive, respectful, and collaborative workplace culture