Sales Floor Manager

Caivan Development Corporation•Ottawa, ON

2d•Onsite

About The Position

We are seeking a vibrant Sales Floor Manager responsible for leading day-to-day sales floor operations and driving consistent new home sales execution at the Caivan Sales Gallery. This role provides direct leadership to Sales Associates, ensures an exceptional customer experience, enforces sales processes and Customer Relations Management compliance, and maintains deal flow accuracy. The Sales Floor Manager serves as the on-site Sales Leader and direct liaison between Sales, Marketing and Operations.

Requirements

2+ years of experience in a similar role within a retail & customer service environment
Proficiency in MS Office Suite
Strong time management skills to ensure daily tasks are completed on time
Organized with a high attention to detail
Evening & Weekend work required
Warm, polished and professional communication
Eager to learn and grow in Sales Operations

Nice To Haves

Post-Secondary Education with a focus on Sales, Marketing or related field preferred
Bilingual (English & French) is an asset

Responsibilities

Lead daily sales floor operations, including scheduling
Hire, onboard and train new Sales staff
Foster a professional, motivated and service oriented Sales culture that adheres to Caivan’s Sales Standards & Professional Conduct
Ensure offices and model homes are presented at Caivan’s Sales Gallery Operations & Housekeeping Standards
Mentor Sales Associates to anticipate the needs of Sales Consultants, providing pro-active support
Oversee CRM usage for Sales Associates and Sales Consultants, ensuring 100% of interactions are logged
Manage opening & closing procedures and overall Sales Gallery readiness
Ensure all prospective buyers receive prompt, professional and knowledgeable service
Serve as the primary escalation point for customer concerns and objections
Leads by example through demonstrating exceptional customer service
Reinforce existing Caivan process standards across all Sales Team members
Roll out and train any new sales office standards, always focusing on exceptional customer service
Validate contract accuracy and coach against any identified gaps in skills or knowledge
Hold Sales Associates accountable to timely compliance requirements including mortgage pre-approval and deposit collection
Maintain expert knowledge on homes, floor plans, pricing, options and incentives
Stay current on inventory, release schedules and pricing changes
Coordinate with marketing on promotions, signage and community events

Benefits

Industry Leading Wages
Annual Paid Operations Shutdown (in addition to Paid Vacation Days)
Complimentary Daily Lunch Program
Free Parking
Onsite Training & Development Programs
Company-Paid Health & Dental Coverage
Coordinating Benefits
Life Insurance where applicable
Group Benefits & Perks (including Goodlife & Bell Mobile)
Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
Recognition Programs (contributions, milestones etc.)
Bi-Weekly Payments directly to your bank account