Retail Customer Service Sales floor Manager

M & D Supply Ace Hardware•Vidor, TX

15h•$13 - $14•Onsite

About The Position

The Salesfloor Manager at M&D Supply is responsible for educating, inspiring, energizing and leading a high-performance team. This position focuses on customer loyalty and developing a culture that differentiates us from our competition. The Salesfloor Manager position reports to the Store Manager.

Requirements

Must be 18 years old or older
6 months to one year in related fields and/or previous management experience
Be able to obtain Forklift certification and LP gas certification
Active listening
Complex problem solving
Judgment and decision making
Service orientation
Coordination
Critical thinking
Monitoring/assessing performance of others
Instructing
Time management
Negotiation
Persuasion
Mathematics
Reading comprehension
Systems analysis
Awareness for safety hazards and/or dangers
Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion
Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
Must be able lift at least 80 lbs with assistance and 40 lbs without assistance, repeatedly from the ground to waist level
Visual acuity to perform activities such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes
Visual acuity to accurately measure and cut building materials and to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures
Must be able to operate machines such as key machine, forklift, POS/eagle browser, computers, security systems, and power saws, LPG filling equipment, and power tools where the seeing job is at or within arm’s reach
Must be able to operate cash register, POS Program, Eagle Browser, open office
Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.
Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect
Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships

Responsibilities

Recruit, identify, screen and select qualified applicants for open positions
Facilitate the learning of job related knowledge, skills and behavior
Develop an annual financial plan for resource allocation and monitor variances throughout the year
Develop goals and strategies to coordinate operational activities
Work with and through people to accomplish execute M&D’s value proposition
Recognize / respond incompatible differences between employees and customers and promote solutions
Work with GM to administer corrective action when employees fail to meet attendance, performance or conduct requirements
Evaluate aspects of employee performance in accordance with performance standards including assisting GM with preparing and administrating employee performance reviews
Plan and conduct one on one meetings with employee reports
Plan and conduct staff meetings
Train team members on new policies and procedures
Administer routine walk/grading/ testing for team members (ad executioner, sales, cashier)
Administer safety program including safety bingo program
Develop employee schedule
Attend Manager Meetings and training seminars