Seasonal Customer Service & Retail Sales Floor Support - Schererville Rack

Nordstrom•Schererville, IN

23h•$17 - $18•Onsite

About The Position

This role is for a Seasonal Customer Service & Retail Sales Floor Support position at Nordstrom Rack in Schererville. The job involves working in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming atmosphere, and ensuring a quick and easy customer experience. Flexibility is essential as you may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment departments. The role requires continuous movement, bending, twisting, squatting, flexing, reaching, and handling merchandise of various sizes and weights.

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Responsibilities

Ensure the salesfloor stays "runway ready", is sized and filled in through re-merchandising and straightening throughout the day.
Assist customers with a variety of transactions across different platforms (in-store, online and mobile), operating a point-of-sale system, handling items of all sizes, and ensuring a seamless and friendly experience.
Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor.
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all technologies used in the store environment.
Adhere to all operational, merchandise and asset protection standards.
Promote initiatives like the Nordstrom Rewards program.
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer’s orders following quality, packing and shipping standards.
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.