Sales Floor Lead – Aurora, Colorado

Jars Cannabis•Aurora, CO

6d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization focused on changing the perception of cannabis through community engagement and an inclusive workplace. They aim to provide high-quality products and services, setting a new standard in cannabis retail with knowledgeable experts dedicated to making cannabis integration easy and accessible. The Floor Lead will perform all Retail Representative duties, including customer interaction and education, inventory and cash management, and assisting with order fulfillment. They will also hold key-holder status and support the General Manager and Assistant Manager with additional tasks. A mandatory Colorado MED Badge is required for employment, necessitating a background check and applicant eligibility verification.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Must obtain and maintain a valid Colorado MED Employee License (MED Badge) prior to the start date
Must successfully pass the MED's fingerprint-based background check
Minimum 3 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Use suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and Colorado MED rules and policies in compliance with state regulations
Promote the perks of being a JARS customer including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed (key-holder status)
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures with all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests appropriately and in a timely manner