Sales Floor Associate PT – Mandarin-Speaking

Rebag•Arcadia, CA

7d•Onsite

About The Position

Rebag is seeking a Customer Experience Specialist to join their team. This role is responsible for delivering a memorable, educational, and exciting experience to clients, acting as a brand ambassador for Rebag's C.L.A.I.R. technology suite. The specialist will support customers from the moment they enter the boutique, educating them about Rebag and the value of their luxury items. Rebag is a leader in the resale industry, powered by innovative technology, and this role contributes to an equally innovative store experience.

Requirements

Customer-minded individual who can engage with Professionalism, Power, Pleasure and Performance.
Mandarin proficiency is required due to regular responsibility for assisting Mandarin-speaking clients and providing direct client service in Mandarin.
Relatable and conversationalist, not afraid of meeting new people.
Passion for Fashion and Sustainability.
Tech Savvy.
Demonstrate an interest in being knowledgeable of all Rebag tools and services.
Keep up with resale industry trends and incentives.
Reliable and a team player.
Self-starter who enjoys new challenges.
Ambitious and willing to achieve set goals and be best-in-class.
Able to present a case study on the industry and Rebag's leadership position.
Legal right to work in the United States.

Responsibilities

Engage clients warmly, promptly, and personally to open conversations and ensure they feel welcome.
Understand guests' needs, reasons for visiting Rebag, and passion for luxury items to create comprehensive customer profiles.
Educate and excite guests by answering questions and providing tailored experiences based on their interests and luxury item ownership.
Build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments for individuals interested in luxury items.
Provide the highest level of customer service to all current and future clients.
Follow up with customers through Rebag's CRM platform to build rapport.
Consult on the current market value of items using Rebag's Clair Technology Suite.
Consistently aim for achieving monthly sales targets.
Be comfortable on the sales floor for extended periods, engaging with clients as needed.
Lift boxes and items according to business needs.