Sales Floor Assistant - Boise Towne Sq
About The Position
The Sales Floor Assistant drives customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise placement and inventory processes, restocking, visual presentation, store recovery and organization, and general merchandise operations. The position also supports shrink and safety initiatives and is accountable for meeting performance standards for sales, customer service, profit, productivity, and attendance.
Responsibilities
- Model and hold the team accountable for outstanding customer service; listen to customer issues and resolve problems, demonstrate WORTH behaviors, and partner with team members when needed.
- Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics.
- Assist with inventory processes, including cycle counts, system uploads, stock ledger activities, and Radio Frequency Identification (RFID) scans.
- Contribute to Shoe on Display restocking, including mismates and stockroom organization, and identify replenishment opportunities through the restock program.
- Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
- Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
- Help oversee and maintain fitting-room and sales-floor recovery processes to keep the store clean and organized; contribute to visual elements supporting merchandising statements and maintain the stockroom.
- For SVG 2–3, assist with jcp.com orders and aged or undelivered orders and returns as needed; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with the Defective MTO process to ensure timely execution, inventory integrity, and shrink prevention; participate in annual inventory processes.
- Support company shrink and safety initiatives and meet established standards for product and service sales, customer service, profit, productivity, and attendance.
- Solve problems and make decisions that drive sales, profit, or customer service; execute work efficiently and effectively; encourage strong performance.
- Provide great customer service, build positive and respectful relationships, and take accountability for actions and outcomes.
- Proactively improve the customer experience and take appropriate action with energy and urgency.
Benefits
- Medical insurance (if eligible)
- Dental insurance (if eligible)
- Vision insurance (if eligible)
- Term life insurance (if eligible)
- Paid vacation (if eligible)
- Paid holidays (if eligible)
- 401(k) with Company match (if eligible)
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
