Sales & Field Operations Specialist - Longview, TX

VSP Technologies•Longview, TX

30d•Onsite

About The Position

The Sales and Field Operations Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth. This role involves expanding the sales and use of VSP products by identifying sealing needs and cost-saving opportunities for customers. The specialist will coordinate with other VSP teams to provide comprehensive customer support across various industries, including Industrial and Transportation markets. Key responsibilities include preparing and delivering training, conducting on-site surveys, managing inventory, processing orders, and acting as a trusted advisor for customers on fluid sealing solutions. The role also involves prospecting for new business, maintaining customer relationships, and ensuring adherence to company policies.

Requirements

Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
Experience and/or training related to job functions
Microsoft Office (Excel, PowerPoint, and Word) proficiency
Working knowledge of MAS500
Must have a valid driver's license, an acceptable driving record, and their own dependable transportation.

Nice To Haves

Customer service experience in manufacturing and/or sales

Responsibilities

Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities for customers.
Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets.
Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
Prepare and present on-site or virtual training classes to customers.
Discover opportunities to provide sealing solutions and document cost savings through training classes, walk and talks, problem-solving, etc.
Be on-site at customer location and available daily.
Conduct on-site storeroom surveys at customer locations.
Be able to receive product and process orders through MAS.
Maintain existing agreements, handle VMI counts, process required paperwork, and maintain VSP Inventory as required.
Work closely with customer receiving department to clear up any Issues with Incoming orders in a timely manner.
Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns.
Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations and gasket recommendations for the staff of the plant and third-party contractors.
Coordinate with Marketing and RSL to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
Be the liaison between Eastman, VSP Inside sales, and Manufacturer when any emergency need arises.
Work closely with corporate administration and operations management to meet and exceed the customer’s service expectations.
Establish a relationship with non-customers through referrals from existing customers.
Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer.
Salesforce Utilization: Meeting Logs, Opportunity Updates, Etc.
Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services.
Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards.
Prospecting for new customers and new opportunities within existing customers.
Provide training to your customers.
Be a resource for your plants’ engineering team.
Identify and propose sealing solutions.
Document the cost impact of your work/solutions for the plants.
Manage the contract.