Sales Experience Manager - Orlando

Richemont•Orlando, FL

2d•Onsite

About The Position

Richemont, a global leader in luxury goods, is seeking a Sales Experience Manager for its Cartier North America division in Orlando. This role is crucial for leading business development within the boutique by fostering strong client relationships and driving sales performance. The ideal candidate will be responsible for motivating and developing the boutique team, implementing effective sales strategies, and ensuring an exceptional client experience that aligns with Cartier's prestigious heritage and values. Richemont is committed to diversity and inclusion, aiming to create a workforce that reflects its diverse clientele and communities.

Requirements

8-10 years of management, especially in luxury retail or hospitality
Required experience in managing direct reports
Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
Strong leadership skills
Excellent analytical, organizational, and interpersonal communication skills required
Enthusiastic approach with clients and colleagues
Entrepreneurial spirit to develop their own business and build long-lasting client relationships
Creativity in developing new ways to motivate and develop a team
Collaborative approach with the ability to foster a united work environment with a “can do” attitude
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Ability to work in a fast-paced, evolving environment
Intellectual curiosity and passion for learning

Nice To Haves

Bachelor’s degree in a business-related field is a plus
Additional language skills are a plus
Previous experience with SAP is preferred

Responsibilities

Lead business development for the boutique by creating and developing relationships through all client interactions.
Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors.
Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met.
Lead and promote networking activities for the boutique team.
Point of contact for visiting stylists and press photo shoots in partnership with the PR team.
Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further.
Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided.
Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs.
Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.
Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.).
Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs.
Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development.
Participate in the daily setup and breakdown of the boutique for opening and closing, as needed.
Motivate and support the Boutique staff.
Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news.
Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news.
Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management.
Actively recruit and maintain a talent pipeline.
Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan.
Lead the performance management process through regularly scheduled individual meetings including biannual performance review.
Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.