Sales Associate - Orlando

Richemont•Miami, FL

1d•Onsite

About The Position

Richemont, a global luxury goods leader, is seeking a Sales Associate for its Cartier boutique in Orlando, FL. As an Ambassador of the Maison, the Sales Associate will be responsible for achieving and exceeding sales targets, developing client portfolios, and ensuring a unique client experience across all touchpoints. This role also involves active participation in the daily operations of the boutique. Richemont Americas values diversity and inclusion, fostering a community where differences are celebrated and creativity thrives.

Requirements

2 to 5 years of previous experience in luxury retail, service or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills are required.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Being a genuine Maison Ambassador.
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-Starter with Team-Player approach.
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Consistently achieve and/or exceed the monthly sales target.
Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, maintaining outstanding standards, and demonstrating solid product knowledge.
Adapt approach according to client needs and motivations, and negotiate and handle objections with ease.
Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
Remain current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to support and participate in in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures.
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts.
Assist with special projects, as needed (e.g., price changes, supporting back office responsibilities).