Sales Experience Manager

The Walt Disney Company•Saratoga Springs, FL

7d•Onsite

About The Position

As a Sales Experience Manager, you are a hands-on, field-based leader responsible for building sales capability through real-time coaching and consistent execution. You will spend the majority of your time working side-by-side with Cast Members in live sales environments—observing guest interactions, delivering immediate feedback, and reinforcing behaviors that drive results. This is not a desk-based leadership role. Success comes from being present in the field, actively coaching, and ensuring that every Cast Member consistently delivers a high-quality, guest-focused sales experience aligned with the Disney Difference. You will report to the Sales Director. This is a Full-Time fully on-site role.

Requirements

Hold a Valid, and in Good-Standing Florida Real Estate Salesperson or Broker License
Previous success selling in a quota-based or performance-driven environment
Full availability to work, including all days of the week and holidays, in a combination of mornings, afternoons, and evenings
Proven ability to coach and develop others in a live, performance-based environment
Strong field leadership presence with a hands-on, engaging approach
Ability to deliver clear, direct feedback and hold others accountable for results
Experience working in a high-volume, guest-facing sales environment
Demonstrated success as an individual contributor in a sales role prior to leading others
Ability to reinforce consistency and execution of established sales processes
Strong communication, adaptability, and decision-making skills

Nice To Haves

1–3 years of experience in sales or sales leadership within a high-volume environment
Experience coaching, mentoring, or supporting the development of others in a sales setting
A Bachelor’s Degree in Sales, Business, Leadership, Hospitality, Tourism, or related field is preferred

Responsibilities

Develop and Coach Talent in Real Time: Observe live guest interactions and deliver immediate, behavior-based feedback. Provide side-by-side coaching that reinforces sales behaviors tied to conversion and guest experience. Facilitate role plays and targeted practice sessions to build confidence and skill. Follow up on prior coaching conversations to ensure application, accountability, and improvement.
Drive Consistency in Sales Execution: Reinforce adherence to established sales processes, standards, and expectations. Ensure consistent execution of consultative selling behaviors across all Cast Members. Support Cast Members in delivering personalized, relationship-driven guest interactions rooted in discovery, storytelling, and trust. Identify gaps in execution and take action to improve consistency and quality on the sales floor.
Lead from the Floor: Spend the majority of time working directly with Cast Members in parks and resort locations. Actively engage in day-to-day sales activity to support and guide performance in real time. Build credibility through presence, visibility, and hands-on involvement. Serve as a resource and coach during live selling moments.
Reinforce Performance and Accountability: Address performance gaps directly and in a timely manner. Hold Cast Members accountable for applying coaching and meeting expectations. Facilitate performance conversations grounded in observable behaviors, business impact, and clear next steps. Support Cast Members in improving performance through consistent feedback and follow-through.
Execute Structured Development Plans: Execute and reinforce structured development plans, including onboarding support and performance improvement efforts. Partner with Sales Development and leadership teams to ensure training is effectively applied in the field. Monitor progress and reinforce key behaviors to accelerate development and close performance gaps.
Foster a Positive and Engaged Team Environment: Build strong relationships with Cast Members to create trust and openness to coaching. Contribute to a collaborative, inclusive, and high-performing team culture. Recognize and reinforce positive behaviors and progress. Promote ownership, teamwork, and continuous improvement.