Associate Sales Experience Manager, Shoes

Saks Fifth Avenue

1d • $85,808 - $107,260 • Remote

About The Position

The Sales Experience Manager, Shoes leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.

Requirements

• 4–6 years of relevant experience, in luxury retail or fashion
• 4-year degree
• Proven track record of achieving business goals
• Experience in building, leading, motivating, and coaching high-performing teams
• A collaborative, “win together” mindset
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Flexibility to work evenings, weekends, and holidays
• Comfortable working in a remote environment

Responsibilities

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor
• Increase sales growth and overall department performance with company vision and values, partnering with leaders
• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
• Lead team execution across department functions, identifying and addressing risks or roadblocks
• Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
• Partner with Buyers to review business performance and implement action plans to improve results
• Collaborating with Client Development Leads to establish and execute client engagement strategies
• Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)
• Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue
• Enforce audit compliance and uphold department and stockroom operational controls.
• Lead, develop, and manage team performance to achieve business and service objectives

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level