Sales Executive

Marriott•Jal, NM

About The Position

This role involves contacting appropriate individuals or departments to resolve guest issues, utilizing sales techniques to maximize revenue and maintain guest loyalty, and determining appropriate complimentaries for guests. The Sales Executive will promote brand image, process reservation requests, changes, and cancellations, and enter Marriott Rewards information. General office duties to support Sales & Marketing are also part of the role. Additionally, the position requires assisting management in training and motivating employees, adhering to company policies, maintaining a professional appearance and confidentiality, protecting company assets, and welcoming guests according to company standards. The role involves anticipating and addressing guest needs, communicating clearly and professionally, preparing and reviewing documents accurately, and answering telephones with proper etiquette. Developing positive working relationships, supporting team goals, and responding appropriately to employee concerns are also key. The Sales Executive will monitor performance to ensure quality standards and visually verify information. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
No supervisory experience.

Responsibilities

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
Promote awareness of brand image internally and externally.
Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into appropriate software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.