Sales Executive Owner Line

Marriott Vacations Worldwide•Puhi, HI

1d•$14•Onsite

About The Position

This position will work at multiple sites to include Marriott's Kauai Beach Club, Marriott's Waiohai Beach Club and Sheraton Kauai Resort. The role involves contributing to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. This involves developing relationships with prospective owners by soliciting and following up on referrals and leads, catering the sales experience to individual needs and preferences, and ensuring accurate and timely completion of sales contracts and required paperwork. Post-sale, the role requires maintaining customer relationships to ensure satisfaction and develop future business opportunities.

Requirements

High school diploma or GED
Proficiency in English
Incumbent is required to maintain an active and in-good standing professional Hawaii Real Estate License where mandated by law.

Nice To Haves

One-year related experience

Responsibilities

Convert prospective owners into purchasers and reload existing owners using sales techniques.
Develop relationships with prospective owners through referrals and leads.
Cater sales experiences to individual needs and preferences.
Complete sales contracts and required paperwork accurately and timely.
Maintain customer relationships after the sale to ensure satisfaction and develop future business.
Answer owner questions regarding property use and amenities.
Follow up on referrals and leads from owners.
Fulfill requests regarding pricing, property maps, descriptions, room locations, and portfolio information.
Contact owners to monitor satisfaction, inform them of promotions, and develop business opportunities.
Develop and maintain customer contact records for effective follow-up.
Monitor contract processing to minimize rescission decisions and ensure timely closings.
Follow and adhere to the Consultative Sales Process.
Establish trust and build rapport with prospective owners and owners.
Discover needs through questioning and customize sales presentations.
Provide tours of Sales Gallery, Property, and Model specific to the sales distribution site.
Explain product features, advantages, and benefits, and advocate appropriate points.
Complete and close the sales contract process by ensuring all required/legal paperwork is signed and notarized.
Practice and improve sales scripts and presentations.
Ensure clear understanding and presentation of finance options.
Prepare for daily appointments.
Follow up face-to-face interactions with email, phone, or mail correspondence.
Answer owner and customer questions regarding product information, servicing issues, construction, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (eTour) software.
Assure complete and accurate processing of sales documents.
Review contract details with prospective owners and owners.
Thoroughly review loan applications and financial documents.
Work with Sales Management to minimize cancellations and ensure timely closings.
Analyze problems and formulate strategies to overcome challenges.
Complete purchase summary worksheet at the end of each sale.
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize reload opportunities.
Respond to and monitor resolution of customer and owner inquiries.
Leverage resources for providing service to guests and owners.
Manage time effectively to attend meetings, training sessions, and appointments.
Demonstrate understanding of the organization's culture and processes.
Improve sales presentation approach through self-critique, practice, and feedback.
Participate in formal training sessions.
Attend daily huddles and regularly scheduled team/manager meetings.
Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain awareness of current events and site location information for customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulations regarding sales and marketing activities.