Product Line Owner
About The Position
The Product Line Owner (PLO) for Provider Integrations leads the strategy, delivery, and ongoing management of Ford and Lincoln’s digital service scheduling platforms, FSR+ and LSR+. The role drives cross-functional execution across engineering, design, operations, and provider partners to deliver seamless customer and dealer service experiences. As a Product Line Owner, you're responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations. You will have a laser focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers. This role is central to managing a diverse landscape of provider capabilities—including Dealer Management Systems (DMS) and scheduling tools—to provide exceptional experiences across all channels, such as Mobile App, Web, and Fleet Telematics. Working alongside Engineering, Design, and Operations teams, you will utilize your full playbook to drive delivery and ongoing support.
Responsibilities
- Leads the strategy, delivery, and ongoing management of Ford and Lincoln’s digital service scheduling platforms, FSR+ and LSR+
- Drives cross-functional execution across engineering, design, operations, and provider partners to deliver seamless customer and dealer service experiences
- Responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations
- Focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers
- Manages a diverse landscape of provider capabilities—including Dealer Management Systems (DMS) and scheduling tools—to provide exceptional experiences across all channels, such as Mobile App, Web, and Fleet Telematics
- Utilizes full playbook to drive delivery and ongoing support, working alongside Engineering, Design, and Operations teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
