Product Owner

Liberty Mutual Insurance•Boston, MA

About The Position

Join USRM's Experience & Strategy team as a Product Owner (PO) supporting customer data management experiences within the Direct go-to-market vertical. The Distribution domain is the new owner of the Customer Service Workbench (CSW) application as part of a broader journey to support modern sales experiences for our Insurance Professionals. This PO role will own a product backlog supporting CSW for USRM, including enabling CSW as part of Frontier and the release of OneAuto. This role will report to the Director, Product Owner of the I Buy / I Sell Insurance Professional; Direct & Frontier portfolio. The portfolio's mission is to "Empower our internal & external insurance professionals to deliver value for their customers and Liberty through profitable New Business Growth. We do this through Sales Experiences that delight users and deliver accurate & efficient quotes." The Product Owner will: Be a member of the Agile team, representing the voice of the customer and the organization through the delivery of business value. Work closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Understand customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. Be a team member, always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization. Collaborate with squads/teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support.

Requirements

Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
High level of proven business expertise needed to set clear priorities for product and understand business value impacts
Develops strong stakeholder relationships and influencing across multiple organizational boundaries
Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
Ability to lead varied audiences through census building
Proven experience with Agile practices and expectations
Comfortable with making decisions with some level of uncertainty
Strong communication skills, both written and verbal

Nice To Haves

Master's degree preferred
Knowledge of insurance industry preferred
Knowledge of relevant products and portfolio strongly preferred
Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

Responsibilities

Accountable for collaboratively creating a product vision for the customer data management experience in Direct, currently enabled by CSW. This is done in alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision.
Communicates the vision as a product strategy to their engineering team and other teams outside their portfolio & functional area as well as executive leadership.
Develop and achieve CSW product level KPIs. Manage products with high degree of strategy, scope, and complexity.
Owns and maintains the CSW product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
Sets priorities and actively participates in squad/team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
Participates in squad/team demos, retrospectives, and all other ceremonies.
Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
Monitors and maintains the CSW product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem.
Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio.