Sales Executive - Individual and Family Plans

Delta Dental of Missouri•St. Louis, MO

About The Position

As a Sales Executive – Individual and Family plans, you play a crucial role in driving the success of our dental insurance offerings for individual and family customers as well as our brokers and general agents/FMOs. You are responsible for understanding the intricacies of our dental and vision insurance products, providing personalized guidance to potential and existing brokers, general agents and FMOs and assisting them in selecting the best dental insurance plan that may align with their needs and financial considerations.

Requirements

Bachelor's degree in Business, Marketing, Healthcare Management, or a related field preferred.
Proven experience in sales or customer service, preferably in the insurance or healthcare industry.
Strong understanding of dental insurance concepts, terminology, and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Empathetic and patient demeanor when dealing with customers' concerns and questions.
Proficiency in using CRM software, MS Office Suite, and other relevant tools.
Ability to work independently and as part of a team, with a proactive and self-motivated attitude.
Must hold an active health and life license.

Nice To Haves

Relevant certifications in insurance or customer service is a plus.

Responsibilities

Product Expertise: Develop an in-depth understanding of our dental and vision products, coverage options, pricing structures, and benefits. Monitor industry trends and more deeply understand our peer competitors including how to distinguish our offerings from peer competitor to effectively communicate product differentiators.
Consultative Sales: Engage and activate prospective individual brokers through various channels, including phone and email, new broker training, conducting training seminars, and other methods of engaging new producers.
Broker Education and Motivation: Educate brokers about dental and vision insurance concepts, terms, and processes. Explain coverage details, network providers, claims procedures, and any additional information to ensure customers have a clear understanding of their chosen insurance plan.
Product Consultation: Conduct thorough product design assessments to ascertain the specific dental care needs of the brokers. This may vary by age cohort or by regional necessity.
Relationship Building: Establish strong rapport and trust with brokers by providing exceptional service and demonstrating genuine care. Foster long-lasting relationships to encourage broker and customer loyalty and retention.
Sales Targets: Meet or exceed an annual sales goal tied directly to broker production – dental and vision.
Documentation: Upon the launch of DDMO’s CRM tool, accurately record broker and customer interactions, recommendations, and sales-related information in our CRM system. Maintain detailed and organized records for future reference and reporting purposes.
Collaboration: Collaborate with internal teams such as members of the SBU team, marketing, underwriting, and claims to ensure a seamless broker and customer experience throughout the policy lifecycle.
Liaison: Foster a working relationship with Wyssta (DDWI) to ensure current policy holders, future customers and our brokers are taken care of.
Proven subscription to the company’s core values of integrity, adaptability, service-focused, accountability, curiosity, and community.
Regular and reliable attendance is required.