Sales & Events Coordinator

AccorHotel • Long Beach, CA

9d • Onsite

About The Position

As a sales coordinator, you will be responsible for providing clerical and administrative support to the Managers in Sales & Marketing and further ensure department goals are met by providing administrative support to all facets of the group convention and sales process. You will need to have strong customer service and communication skills, be able to anticipate and meet the needs of our guests, and have an enthusiastic desire to attain the highest levels of quality in all areas of the hotel. While supporting the sales department, you will respond to general telephone/email/mail inquiries. You must be able to deal with a high volume of incoming calls, prepare customer correspondence such as contracts and proposals, open and distribute mail, make photocopies, prepare reports, and send faxes. You will also assist with special projects as needed, maintain filing systems, maintain schedules in terms of appointments, travel and meetings, act as a liaison with departments when necessary, and maintain a professional environment. Additionally, you will create and maintain accounts, bookings, and events, be the first point of contact for lead inquiries and assign such leads in a timely manner, perform data entry, and maintain regular and predictable attendance. Other tasks may be assigned.

Requirements

• Strong customer service and communication skills.
• Ability to anticipate and meet the needs of guests.
• Enthusiastic desire to attain the highest levels of quality in all areas of the hotel.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to provide clear and professional telephone communication.
• Excellent verbal and written communication skills.
• Capability of managing multiple projects and responsibilities with ease.
• Well organized and detail oriented.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school or equivalent education required.

Nice To Haves

• Knowledge of Opera Cloud Sales & Catering is preferred.
• Bachelor’s degree preferred.
• Prior luxury hospitality experience preferred.

Responsibilities

• Provide clerical and administrative support to Managers in Sales & Marketing.
• Ensure department goals are met by providing administrative support to all facets of the group convention and sales process.
• Respond to general telephone/email/mail inquiries.
• Deal with a high volume of incoming calls.
• Prepare customer correspondence such as contracts and proposals.
• Open and distribute mail.
• Make photocopies.
• Prepare reports.
• Send faxes.
• Assist with special projects as needed.
• Maintain filing systems.
• Maintain schedules in terms of appointments, travel and meetings.
• Act as a liaison with departments when necessary.
• Maintain a professional environment.
• Create and maintain accounts, bookings, and events.
• Be the first point of contact for lead inquiries and assign such leads in a timely manner.
• Perform data entry.
• Maintain regular and predictable attendance.

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, like Planet 21 and WATCH.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED