LN Venues, Sales & Event Manager - August Hall

Live Nation Worldwide • San Francisco, CA

19h • Onsite

About The Position

August Hall is seeking a highly motivated individual with a passion for events. This position will play a critical role in the growth and development of the business of Fifth Arrow and the Green Room Bar as well as the sales & execution of all special events. The ideal candidate will be a competitive and assertive self-starter with an attention to detail, communication, and organization.

Requirements

• High School Diploma (College Degree preferred)
• Minimum three years in a hospitality customer service capacity
• Working knowledge of computers (Excel, Word, databases)
• Knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.
• Strong written and verbal communication skills; time management skills.
• Ability to prioritize and organize and work in a fast-paced, high-volume environment.

Responsibilities

• Responsible for inbound and outbound sales for Fifth Arrow and Green Room buyouts.
• Globally responsible for the advancing, execution, and catering management of all special events in Fifth Arrow and Green Room Bar and assist with August Hall events as requested and assigned.
• Meet (and exceed) assigned sales goals for Fifth Arrow & Green Room Bar.
• Work with marketing, DOS and Senior Sales Manager to ensure that FA and Green Room Bar have industry leading event sales collateral and menu offerings.
• Oversee all inbound inquiries for Fifth Arrow and Green Room Bar, qualify leads, manage the calendar, close new and recurring business.
• Facilitate all communication to the Fifth Arrow & Green Room Bar operations team throughout sales process.
• Work with the DOS and Senior Sales Manager to develop and modify price points for various party packages for partial buyouts.
• Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc.
• Identify, cultivate and promote in house FA & GR opportunities including viewing parties, movie screenings, dinners, birthday parties and cultivated private parties to name a few. Identify and execute all potential revenue streams.
• Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors.
• Hotel Relations: Develop lasting relationships with local hotels to drive business and launch initiatives.
• Distribution of all internal and external correspondence
• Maintains all departmental files
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
• Coordinates with Production department on all production aspects needed for an event
• Liaison between client and LN Team Members throughout Event.
• Must maintain a neat, clean and well-groomed appearance (specific venue standards)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
• Maintain files in proper order after the (SEO) has been distributed
• Process all deposits and payments in a timely manner
• Verify Deposit / Payments tracking schedules with Senior Sales Manager for August Hall
• Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
• Update sales kit inserts and menus as needed.
• Collect and update digital content for event marketing
• Generate a competitive analysis report on a quarterly basis
• Special projects as assigned by Director of Sales
• Distribution of final contracted SEO’s to appropriate parties
• Train all staff with regards to the proper techniques and etiquette for service

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree