SALES & EVENTS COORDINATOR

Camp Richardson•South Lake Tahoe, CA

5d•Onsite

About The Position

Event Coordinator supports the team in managing customer relationships, specifically focused on groups, to ensure a professional and seamless experience for our guests. Work as part of a team and manage existing customer relationships, as well as bringing in new relationships. Completing inquiries, follow up, and processing reservations. Event Coordinator acts as a go between for the Sales Department and other departments, such as the front desk staff. The coordinator will also work events, including set up, tear down, hosting, possibly serving/bartending.

Requirements

Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend and holiday shifts
Ability to work independently
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Ability to stand for long periods of time
Ability to lift 25-50 lbs occasionally

Nice To Haves

One (1) year in a hotel/resort setting preferred
One (1) year experience working with groups and/or events in a hospitality setting

Responsibilities

Completes paperwork, files, answers calls, and initiates the reservation process by sending inquiries and being the main contact for most new groups
Represent the Company in a professional and courteous manner to all guests and visitors per company policy as outlined in the Employee Handbook
Works with groups, booking and managing their visits in the system, keeping constant and timely communication with them
Effective and timely communications with lodging staff to ensure that room blocks are accurate for all groups
Produce and track invoices/payments for all Groups, maintaining privacy, accuracy, and timely payments
Proactively problem solve- anticipate needs and effectively and professionally resolve any complaints/disputes that arise
Coordinate and manage special projects/needs for various groups such as reserving specific areas and working closely with food & beverage on food options
Assist with all event preparation planning
Be the go-to person on event days helping guests every step of the way and supporting all event operations. Assists with catering and event set up
Help run and manage event team during events, including labor, scheduling, and breaks
Creating a group folio, entering reservations, putting together the contracts and supply the customer with the contract. Processes contracts and deposits and sends receipt to guest.
Stays in contact and keeping guests up to date with their upcoming due dates and payments and making sure they are aware of all resort policies
Keeps track of the following: Groups Contract/Deposit Received, Groups Cut Off Dates, Monitor & Collect Group Payments When Due, Past/Current Inquiries, Group Itineraries, Forecasts – Hotel & Master (Distribute to Departments), Upcoming Group Information, Upcoming Venue Info, Create & Monitor To-Do List for Housekeeping & Maintenance, Drop Off or Pick Up Venue Signage and Monitor Venue Usage, Print up Block Info Before Group Arrives, Assist with Site Visits

Benefits

401K plan for seasonal and year-round employees, with company matching after 1 year
56 hours of paid sick time which can also be used as PTO
Medical, Vision, Dental, Pet Insurance for year-round employees
Employee parking on site
Competitive pay rates
Employee Assistance Program
Returning seasonal job offers
50% discount off hotel rooms & camp site (based on occupancy and GM approval)
50% discount off retail merchandise (including jewelry)
25% off Deli & Convenience
50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
Site 50% discounted meals while on the clock
Working for ExplorUS which allows ability to transfer to other locations throughout the US