Sales Engineering Manager, High Growth
About The Position
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. Our co-founders are Bret Taylor and Clay Bavor, with significant experience from companies like OpenAI, Salesforce, Facebook, and Google.
Requirements
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, with at least 3+ years in a leadership capacity.
- Experience developing frameworks for how SEs partner with Sales, Product, and Engineering to deliver impact efficiently across accounts.
- History of establishing metrics and systems that measure SE impact on pipeline health, win rates, and customer adoption.
- Track record of leading presales processes and supporting enterprise and strategic sales cycles from discovery through close.
- Ability to translate customer business problems into Sierra’s technical solutions and clearly communicate to both technical and non-technical stakeholders across complex organizations.
Nice To Haves
- Experience building Sales Engineering orgs in emerging categories (e.g., AI, data, security).
- Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON.
Responsibilities
- Lead, coach, and develop a high-caliber SE team, providing guidance, assigning projects and ensuring technical excellence.
- Conduct regular performance evaluations, foster professional growth, and coach team members to reach their full potential.
- Own enterprise deals as an individual contributor, running discovery, demos, and technical deep dives alongside your team, while leading and growing a team of high-growth enterprise SEs.
- Set the bar by example, jump into the most strategic cycles, and turn what you learn in the field into coaching and playbooks that raise the whole team.
- Guide your team in designing and delivering compelling technical demos and proofs of concept for Sierra’s platform, providing technical solutions to customer challenges, and addressing technical questions throughout the sales cycle.
- Partner closely with Sales, Product, and Agent Engineering teams to define best practices, playbooks, and repeatable processes that enable your team and partnership to scale beyond 1:1 customer interactions.
- Act as a technical leader in early-stage customer conversations, helping your team understand, anticipate, and solve customer needs to advance Sierra’s industry-leading AI solutions.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
