Sales Engineer, AMER
About The Position
Talon.One, an Adyen company, provides an incentives platform that unifies loyalty, personalized promotions, and offer management. It serves more than 300 brands and is built for enterprise scale and security. The Sales Engineer is a technical advisor to strategic clients, helping them make complex architectural decisions and connecting their requirements with Talon.One’s capabilities. The role focuses on long-term client partnerships and also provides technical guidance to technology and agency partners integrating with or building on the Talon.One Incentive Engine. The position is based in one of the company’s US hubs: Boston, New York City, Chicago, or San Francisco, with occasional travel estimated at 10–20% of the time. The role joins a six-person AMER Sales Engineering team within a 14-person global organization and reports to the Head of Sales Engineering AMER. The team is moving toward deep, trust-based partnerships with strategic accounts, particularly in retail and e-commerce.
Requirements
- At least 5 years of experience as a Sales Engineer, Solutions Architect, or Business Analyst consultant.
- Deep understanding of modern application architecture, including REST APIs, microservices, and container deployment.
- Experience with technically complex products involving multiple departments, such as Marketing, Technology, Loyalty, Procurement, Pricing, or Merchandising.
- A track record of long-tenured, relationship-driven work rather than fast quarterly deal cycles.
- Ability to build consensus among technical and business stakeholders in large organizations.
- Ability to explain complex technical concepts clearly and concisely to both technical and business audiences.
Nice To Haves
- Experience in commerce or customer engagement is preferred.
Responsibilities
- Conduct in-depth technical discovery with existing clients, mapping their architecture, gaps, and requirements.
- Design and architect solutions, including custom proofs of concept, that withstand client scrutiny.
- Own the technical portion of RFI/RFP responses for major enterprise accounts and help shape early differentiation.
- Adapt demonstrations and messaging to each client’s business, challenges, and audience.
- Guide technology and agency partners through technical onboarding and training to help them launch Talon.One projects successfully.
- Build and maintain relationships with technical stakeholders, including CTO- and CPO-level contacts.
- Execute Proofs of Technology on-site or remotely to build technical trust and commercial momentum.
- Work closely with the Strategic Account team to turn discovery into a tailored value proposition.
Benefits
- Flexible and family-friendly work environment.
- Bright, easily accessible offices.
- Modern software and hardware.
- High degree of flexibility, including flexibility around working hours and working abroad.
- Open and international culture and a diverse, creative workspace.
- Knowledge sharing and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
