Sales Engineer- AV Installation or Live Events exp highly preferred

Panasonic•Las Vegas, NV

3d•Remote

About The Position

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey! As a Sales Engineer for Panasonic’s Projector and Display America’s team, you will support the PPNDA Sales team in selling products and solutions using a consultative sales approach. Success in this role will require you to understand and effectively communicate the technical aspects and benefits of Panasonic products and solutions, gather customer requirements, recommend appropriate Panasonic and third—party products and solutions, and perform system design tasks. You will also provide on-site engineering services such as product configuration, adjustment, integration, and commissioning, and train the PPNDA sales team, integrators, and end customers on PPNDA products and solutions. Additionally, you will collaborate with other PPNDA engineering and Service team members to troubleshoot customer product and application issues. The candidate needs to currently be located on the West coast, preferably in LA, CA, Las Vegas, NV, San Francisco, CA, Phoenix AZ, or Denver CO.

Requirements

Bachelor’s Degree in technical field or equivalent experience in a AV Installation or Live Events environment
Excellent Panasonic projector and professional display product knowledge and a deep understanding of their applications, features, operations, and competitive products
3+ years professional experience in the projection and professional display industry — e.g., manufacturer, systems integrator, AV rental & staging house, or end-user technical operations.
2+ years of that experience must be hands-on, in-the-field deployment of A/V products and integrated solutions in live event production and/or permanent AV installation environments.
Demonstrated hands-on proficiency with: projector setup and image optimization (lens selection, throw distance, stacking, warping, edge blending, color matching), display and LED wall configuration, A/V signal distribution and control (HDMI, HDBaseT, SDI, DisplayPort, NDI/AV-over-IP), and network-based device control and monitoring.
Experience reading and working from AV system drawings, signal flow diagrams, and site plans; performing on-site commissioning, testing, and troubleshooting; and supporting systems under live, time-critical show conditions.
Experience adopting and applying emerging AI technologies to enhance productivity and contribute to a culture of continuous innovation.
Utilize active listening, analysis, research, creativity, and decision-making skills to quickly identify and solve customer, sales, and product problems.
Highly motivated individual who is quick learning, intuitive and can manage multiple tasks simultaneously.
Consults on unique/critical issues.
Effectively communicate (verbally and in writing) complex technical, project, and sales-related issues to customers, prospects, and PPNDA team members.
Create and deliver effective and persuasive presentations to small and large audiences.
Develop and foster collaborative working relationships with customers, consultants, integrators, partners, and team members.
Demonstrated ability to work in a dynamic environment with minimal day-to-day supervision.
60% travel. Travel notice can be as short as 24hrs to 48hrs.
Ability to lift and carry a minimum of 30 lbs.
Must have valid authorization to work in the U.S.

Nice To Haves

Certifications such as CTS, CTS-D, CTS-I, (IT certifications) a plus

Responsibilities

Conduct technical pre-sales visits with customers, partners and sales managers for products, solutions, and consulting services.
Perform product demonstrations and shoot-outs.
Create customer system designs and layouts for projector, display and other solution installations.
Support Panasonic and partner sales events, trade shows, and seminars.
Train sales team on products, solutions, and technologies.
Maintain the Standard operating procedure (SOP) on conducting engineering customer meetings.
Manage and resolve assigned product/solution performance and operation issues in a timely manner.
Conduct on-site and virtual operation and maintenance training for Panasonic products and solutions.
Provide on-site paid services for installation support, equipment setup and commissioning.
Own technical escalation for complex issues requiring end-to-end resolution.
Continually expand relevant A/V and Information technology knowledge through formal training and self-study, with a special focus on the technologies associated with new Panasonic products and solutions.
Maintain expertise and working knowledge of Panasonic and third-party software and products that are part of larger ecosystems.
Participate in mandatory Product and Service meetings with factory product and service teams.
Create, maintain, and foster relationships with the customer base to gather information on customer likes and dislikes, competitor likes/dislikes, and unmet needs through face-to-face meetings, focus groups, support questions, etc.
Generate VOC reports for use by product managers, planning, and development teams in the US and Japan.
Ensure departmental tasks are completed in a timely, accurate, and complete way.
Train new staff.
Make sure group is familiar with new and emerging technology.
Additional tasks assigned by management.