Sales Engineer

GoAnimate Inc • San Mateo, CA

2d

About The Position

We’re looking for a highly technical, customer-focused Sales Engineer to bridge the gap between Sales, Customer Success, and Product. This role spans both pre-sales and post-sales, partnering closely with Account Executives during the sales cycle and supporting Customer Success with complex technical needs after the deal closes. You’ll play a critical role in helping prospects evaluate Vyond, ensuring smooth technical onboarding, and solving advanced customer challenges. If you enjoy translating technical concepts into real business value and thrive in a fast-moving environment, this role is for you.

Requirements

• 5+ years in Sales Engineering, Solutions Engineering, or similar technical customer-facing role working with Enterprise level accounts
• Experience supporting both pre-sales and post-sales environments
• Strong understanding of SSO (SAML, OAuth, OIDC), APIs, and integrations
• Experience leading RFP/RFI responses and technical security reviews
• Ability to translate technical concepts into clear business value
• Comfortable working cross-functionally with Sales, CS, Product, and Engineering
• Strong problem-solving skills with a bias toward action
• Excellent communication skills, both written and verbal

Nice To Haves

• Experience with SaaS platforms, especially in enterprise environments
• Familiarity with tools like Salesforce, ChurnZero, or similar GTM systems
• Background working in high-growth or scaling companies

Responsibilities

• Partner with Account Executives to support the sales process with technical expertise
• Lead technical discovery to understand customer environments and requirements
• Deliver product demos with a focus on technical capabilities and integrations
• Own and respond to RFPs, RFIs, and security questionnaires
• Provide guidance on architecture, integrations, and feasibility
• Act as a trusted advisor to prospects during evaluation
• Partner with Customer Success Managers to support complex customer needs
• Troubleshoot and resolve advanced technical issues (e.g., SSO, integrations, APIs)
• Support onboarding for enterprise customers with technical requirements
• Serve as an escalation point for high-priority or technically complex accounts
• Ensure customers are set up for long-term success from a technical standpoint
• Lead troubleshooting for SSO (SAML/OIDC), authentication, and enterprise configurations
• Create and maintain technical documentation for customers and internal teams
• Identify recurring technical issues and partner with Product/Engineering on solutions
• Build scalable resources (guides, FAQs, playbooks) to reduce friction
• Train Sales and CSM teams on technical topics and best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees