Sales Engineer - Springfield, OH

Konecranes•Springfield, OH

23h•$50,000 - $65,000•Hybrid

About The Position

The job description for the position of Sales Engineer in Springfield, OH at Konecranes highlights the company's commitment to providing excellent customer experience through its dedicated team. It emphasizes the importance of passion and drive in all endeavors and values diversity as a driver of business success and growth. Konecranes promotes an inclusive environment where individuals can be themselves, contributing to a unique workplace. The Sales Engineer will report to the Customer Service Manager – New Equipment.

Requirements

Strong understanding of material handling equipment and industrial applications.
Ability to design and select appropriate components using engineering knowledge and proprietary software.
Capability to analyze distributor requirements and material handling applications.
Proficiency in interpreting specifications and making technical suggestions.
Ability to troubleshoot electrical/mechanical components and resolve warranty issues.
Skill in designing field modifications and identifying spare parts.
Excellent verbal and written communication skills for interaction with distributors and sales force.
Ability to prepare comprehensive technical and commercial proposals and documentation.
Commitment to providing industry-leading customer service and timely responsiveness to inquiries.
Competence in accurately processing orders and maintaining clerical accuracy.
Ability to coordinate training programs and manage multiple tasks effectively.
Willingness to develop technical knowledge of product offerings and stay informed about industry standards and competitor products.
Familiarity with CAD software for drawing preparation and MRP systems for order processing.
A Bachelor’s degree in Engineering or an equivalent qualification is required.
A minimum of 2 to 3 years of experience in application or sales engineering within an industrial environment.
Candidates must possess well-developed PC skills.
Excellent verbal and written communication skills are essential.
The ability to address multiple issues simultaneously and work well under pressure is necessary.

Responsibilities

Develop commercial and technical proposals for overhead material handling equipment across various industrial environments like power plants, manufacturing, steel mills, and pulp and paper mills.
Establish and analyze distributor requirements, considering the physical environment, industrial processes, and required specifications such as load types, handling precision, safety features, control types, capacity, and design standards.
Design material handling solutions like overhead cranes, jib cranes, monorails, and workstations to meet application requirements using technical knowledge and understanding of product constraints.
Establish specifications for sizing and selecting components, using proprietary software, manuals, and engineering judgment to ensure appropriateness.
Prepare and edit CAD drawings, technical documentation, and pricing for customer proposals.
Enter new equipment orders into the MRP system, accurately inputting data based on distributor requirements.
Resolve product warranty issues, design field modifications, troubleshoot components, and identify spare parts, occasionally traveling to customer sites.
Prepare proposals for field modifications, spare parts, and services, and recommend spare parts packages.
Conduct service, technical, and sales training for distributors, participate in developing training programs, and cover topics like preventive maintenance and troubleshooting.
Prepare technical and commercial documentation, including specifications, manuals, product descriptions, sales literature, and contracts.
Respond to inquiries from the sales force and distributors regarding product specifications and applications, provide feedback, and stay informed about competitor offerings and industry standards.
Achieve industry-leading customer service through professional communication, accurate order processing, and timely problem resolution.
Perform additional tasks as assigned by the supervisor.