Sales Engineer

Avoca•New York, NY

29d•Onsite

About The Position

As a Sales Engineer, you’ll act as the technical authority embedded directly in the sales process. You’ll partner closely with Account Executives to support complex, high-stakes deals, bringing technical clarity, credibility, and confidence to customer conversations. You’ll work at the intersection of Sales, Product, Engineering, AI, and Customer Operations, helping prospects understand how Avoca fits into their technical and operational environment. This role supports both inbound and outbound motions and is critical to scaling sales-led growth while maintaining technical rigor and execution quality.

Requirements

4+ years of experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, or similar pre-sales technical role in B2B SaaS
Comfortable leading technical conversations with mid-market and enterprise customers across complex sales cycles
Strong understanding of SaaS architectures, APIs, and integrations
Able to clearly explain complex technical concepts to both technical and non-technical audiences
Trusted, credible, and customer-oriented in high-stakes sales environments
Comfortable managing multiple deals and stakeholders simultaneously
Experience supporting enterprise or technically complex sales motions
Familiarity with AI-powered products, conversational AI platforms, or data-driven systems
Background in implementations, technical program management, customer onboarding, or post-sale handoffs
Familiarity with call center software, communications platforms, or CRM integrations
Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
Autonomous, self-directed, and comfortable working with ambiguity.
A proactive and effective communicator.
You are collaborative, organized, and efficient.
Eager to work in person at our NYC office full time.

Responsibilities

Lead technical deep dives, tailored demos, and solution walkthroughs for mid-market and enterprise prospects.
Run structured technical discovery to understand customer systems, workflows, and integration needs.
Design and validate customer-specific solutions that meet technical, operational, and business requirements.
Serve as the primary technical owner in pre-sales, partnering closely with Account Executives on deal strategy.
Answer complex questions around product architecture, AI behavior, scalability, security, and implementation.
Support pilots, trials, and technical validation efforts as needed.
Address technical objections and advise on best-practice deployment and rollout strategies.
Collaborate with Product, Engineering, AI Enablement, RevOps, and customer teams to unblock deals and share field insights.
Ensure smooth handoffs from pre-sales to post-sales and contribute to pre-sales playbooks, demos, and technical messaging.

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