Sales Engineer
Sera4•Waterloo, ON
•CA$70,000 - CA$120,000
About The Position
Sera4 is the market leader in keyless access systems that protect critical customer assets while streamlining operations. We build scalable cloud, mobile, and embedded software solutions that deliver secure access through mobile credentials. As demand accelerates across retail and critical infrastructure markets, we’re expanding our team.
Requirements
- Strong technical knowledge of access control, security, or related technologies including: Hardware - Low-voltage electrical systems • Wiring and installation • Mechanical systems design; Software - API integrations • Cloud architecture • Mobile application design
- Experience with system integration, configuration, and troubleshooting
- Excellent communication and presentation skills
- Strong problem-solving and customer-facing abilities
- Ability to explain technical concepts to both technical and non-technical audiences
- Experience working cross-functionally in a fast-paced environment
Responsibilities
- Serve as the primary technical resource during the sales process
- Support customer evaluations, technical discussions, and solution positioning
- Deliver engaging product demonstrations
- Educate customers and partners on Sera4 solutions and use cases
- Build trusted relationships to understand customer needs
- Design and configure solutions with customers
- Support integrations with customer workflows and third-party systems
- Ensure alignment with security and operational requirements
- Create and maintain technical presentations, solution briefs, and installation guides
- Support RFIs, RFPs, and customer-facing technical documentation
- Monitor industry trends, customer needs, and competitor offerings
- Strengthen technical positioning and support competitive differentiation
Benefits
- Work with industry-leading keyless access technology
- Direct impact on customer success and company growth
- Collaborative, high-performance team environment
- Opportunity to shape technical solutions and market strategy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
