Sales Engineer (NA)

IDEAL Industries, Inc.• WA, US, WA

5h•$100,000 - $120,000•Onsite

About The Position

The Sales Engineer is a key technical resource supporting the sales team throughout the entire customer lifecycle. This role is responsible for actively supporting customers, managing the technical evaluation stage of the sales process, and providing both pre-sales and post-sales technical expertise. The Sales Engineer works closely with Sales, Engineering, and Customer Service teams to design and deliver solutions that meet customer requirements, while acting as a trusted advisor and product expert.

Requirements

Bachelor’s degree in electronics engineering, engineering, or other relevant technical field (or equivalent experience)
Experience in a technical sales, application engineering, or customer-facing engineering role
Strong technical knowledge in power electronics, telecommunications, or related high-tech environments
Ability to articulate complex technical concepts to both technical and non-technical audiences
Demonstrated problem-solving skills with a proactive and solutions-focused approach
Strong customer focus with excellent relationship-building skills
Ability to manage multiple priorities in a fast-paced, self-directed environment
Strong verbal, written, and presentation skills
Excellent communication, collaboration, and organisational skills
Proficiency in Microsoft Office Suite and analytical thinking
Ability to travel as required to support customers and projects

Responsibilities

Support the sales team by responding to technical enquiries and assisting with solution development
Lead and support technical evaluations during pre-sales activities, including customer discussions and product demonstrations
Understand customer technical and commercial requirements and translate these into tailored solutions
Specify and configure solutions using Enatel products and approved third-party components
Provide post-sales technical support, including troubleshooting and issue resolution
Deliver installation support, commissioning assistance, technical training, and documentation to customers as required
Collaborate with internal teams including Sales, Engineering, Manufacturing, and Quality to ensure successful customer outcomes
Support the development and testing of customised or low-volume solutions where required
Contribute to product improvement through feedback gathered from customer interactions and field experience
Assist in managing warranty-related activities, including product returns and root cause analysis
Travel within North America (and occasionally internationally) to support customer engagements
Actively engage in responsibilities and initiatives to ensure a safe work environment
Comply with and contribute to the continuous improvement of company policies, processes, and procedures
Contribute to a collaborative and team-oriented workplace.