Sales Engineer

Replicant

17d•Remote

About The Position

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a Sales Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the pre-sales process.

Requirements

2+ years in a Solutions Engineering or similar customer-facing technical role
Curiosity about AI and some experience with prompt engineering (formal or self-taught)
Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
Clear written and verbal communication, with an ability to tailor your message
A collaborative, get-things-done mindset
A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver

Nice To Haves

Experience with tools like Postman, Grok, Salesforce and Zendesk

Responsibilities

Work closely with the sales team to gather customer requirements
Own the technical side of the sales process
Identify technology trends in industry verticals
Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
Review and write API specifications for internal and external stakeholders
Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
Analyze conversational data to uncover trends, insights, and areas for automation or improvement
Translate findings into clear narratives that resonate with business and technical stakeholders
Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
Attend customer meetings and provide technical support to the Account Executives

Benefits

In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
Compensation that matches your impact: competitive salaries in the company you’re helping to build
Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

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