Sales Engineer

Corning•Troy, MI

13d•$116,236 - $159,825•Onsite

About The Position

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world. This role is a combined account management (commercial) and applications engineering (technical) role for North America OEM.

Requirements

Bachelor’s degree (BS) in Engineering (Mechanical, Automotive, Materials, or Ceramic preferred)
Minimum five years of relevant work experience in automotive related industry
Demonstrated ability to conceptualize complex specification and application findings and articulate to internal/external stakeholders to implement product changes
Ability to coordinate effectively within internal matrix functions
Excellent internal/external communication and presentation skills with the ability to articulate complex technical ideas, tailoring communication to given audience
Well-organized and self-directed
Proven experience effectively prioritizing workload to meet deadlines and work objectives

Nice To Haves

Familiarity with Corning Incorporated systems (CAPA, LIMS, WWESS, TS 16949, AIAG, PPAP)
General engine and emission control technology knowledge and technology trends
Understanding of substrate/diesel particulate filter product including physical attributes, specification measurements, production and quality methods
Knowledge of reliability engineering
Customer-faced work experience and the ability to escalate issues appropriately
Experience handling effective negotiations
Product and process change management experience
Ability to engage and build relationships with different levels of internal and external organization
Demonstrated leadership skills and experience managing a globally-based and multi-disciplinary team
Comfortable in working in a highly-matrixed organization, achieving success through influencing others

Responsibilities

Develop deep understanding of Corning’s CET products, including critical product specifications, manufacturing processes, and customer integration and use cases
Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed
Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner
Work collaboratively with global customer account and business/regional leaders to develop relationships within customer’s engineering, development, and operations organizations to advance Corning’s business position within the account, increase customer satisfaction, as well as collect market intelligence to understand customer’s sales forecasts and growth opportunities
Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders
Work actively with internal operations, engineering, and development groups to represent or interpret customer viewpoint and identify win-win strategies in support of cost reduction, lead time reduction, and performance improvements
Participate or lead regional effort in new/next-generation project development
Track the developments within the business market globally to identify and capture new opportunities and business growth in region
Lead and build a customer facing team that is focused on ensuring customer needs are met, products designed can be utilized effectively